Samsung Bespoke 4-door French Door Refrigerator Top Panel In Charcoal Glass

Fridge works as intended. Issues with service.

The fridge itself works as intended. I have had nothing but issues regarding the interchangeable panels. I purchased this fridge with a supposed “instant rebate” for me to be able to purchase additional panels for the refrigerator for no cost. This seems like it’s a great perk, except that at any given time only one of the four necessary panels I need are available. This wouldn’t be such an issue if the rebate wasn’t just a one time use. This makes it impossible for someone to actually be a...

glass panels finally

I purchased my refrigerator in December of last year and was excited about the glass panel promotion. I had purchased the 4 door refrigerator. I was frustrated in trying to order my glass panels, like everyone else it kept saying out of stock. This morning I was finally able to order the promotional glass panels. It has been 5 months but they finally were available. Other than that I love the refrigerator, features, color, dual ice feature, etc, I have purchased several Samsung products an...

Panel rebate scheme is successful.

Like everyone else I got scammed by the panel rebate scheme. Ended up with the in stock fridge in a finish I dont want under the guise of rebate for different panels. They got my money for the rebate scheme but over a year later still no panels. I will never buy another Samsung product of any kind.

SCAM!

Another furious customer who is a victim to the panel scam. I cannot stand my kitchen because of the blue and white eye sore! I want my stainless panels I was promised through rebate when I purchased this thing. SCAM, SCAM, SCAM!

SCAMsung - useless panel rebate

Samsung Bespoke Panel Rebate is a joke. Not a single one color panel available for delivery in CA. Friends warned me not to go with Samsung but was tempted with the bespoke look. I think 50% of the reviewers are not satisfied with Samsung's panel availablity!

False Advertising

We purchased the fridge back in November. Still haven't received the "free" panels. Says they are not available for delivery in my area or they are out of stock. I completed a request to email me when the panels were back in stock. I literally just got the email letting me know it was available 30 minutes ago and went in to order and it still says unavailable. False advertising. I plan to contact BBB. Too many customers with the same experience. Shameful for what I considered a trusted b...

Panel Promotion Scam

Note, I am happy with the fridge quality itself. However, I purchased this refrigerator based on the representation that the exterior panels could be changed to different colors. However, the black panels that were a key part of my decision have never been available. Had I known that these panels would be consistently unavailable, I would not have made this purchase. At this point, it feels misleading to market this feature when customers cannot actually access the options promised. I would ap...

Misleading Panel Offer

Like many others, I too have been fooled into thinking I could order another set of panels for free via Samsung's promotion. For the last two months, the panels have been out of stock. I set up a notification when they are back in stock, but even when then they appear out of stock within seconds (not even minutes). If you are thinking of getting this fridge because you like the idea of being able to change its looks via a panel swap, just know that you won't receive a 2nd set any time soon, if a...

Disappointed

Love the fridge but we can't get the extra color panels we wanted with the rebate. The whole purpose of us buying this fridge was for that reason. Looks like from reading reviews the panels have been in short supply for almost a year. If I would have known that I wouldn't have bought the fridge in the first place.

Not a good experience

What a nightmare we have been having with this product so far. We also purchased with the promise of the rebate for use in the blue panels. We aptly got approved for the rebate and got a code and link to use. It does not work. The panels say they are available at my zip code in the cart but after going through the payment process and putting in the promo code I get an error that inventory can’t be confirmed. I have escalated and escalated. Every couple of days I get a note saying to try aga...