Pergo TimberCraft + WetProtect Brookdale Hickory 12-mm T x 7-1/2-in W x 47-1/4-in L Waterproof Laminate Flooring ( 19.63-sq ft / Carton )

Not Waterproof

Dog peed on it while we were out and it buckled & peeled. Can no longer get this product so now I have to replace the whole floor. I will do better research on the new flooring.

Horrible warranty, water and scratch resistance!

This product is awful. We installed it a few years ago and it has been nothing but a nightmare. We have had water spills on the floor (nothing major... Like a cup of water spilled) and within 1 hour the boards swell at the joints. We are in Vegas where water evaporates almost as quickly as it falls. My cat knocked a cup of water off the table while we were gone. We returned an hour later to find the joints of 4 boards swollen. We tried doing the warranty process for over 2 years to then be ...

its not waterproof

The product claims to be waterproof, but it's not even close to being waterproof. Just finished this floor downstairs. I did the entire downstairs in this floor because it's beautiful and unique, but somehow we got water on it and it buckled part of the floor. Now of course, they discontinued it. I need 6 more boxes to redo what got messed up and I can't get it. That means I will have to completely redo the entire downstairs that I just redid 3 months ago with a different product. Needless to sa...

Damaged in shipment

I purchased nine boxes of this Pergo flooring to finish a bedroom. Almost every plank in the nine boxes that were shipped to my Lowe's store was damaged. I've installed 35 boxes of this flooring in two different homes and the flooring itself is great. I was told that the flooring is no longer available in stores so I ordered online. The flooring was sent to my store from some warehouse in Kentucky and it look like every package was bounced out of the back of the truck. I waited 2 weeks for this ...

Beautiful and tough!

I selected WetProtect Herschel Hickory after testing every available waterproof laminate in both Lowes and that orange store for scratch resistance. The Herschel Hickory was better than other brands and even other colors in the Timbercraft+ line. I installed 2200 sq ft of Timbercraft + WetProtect Herschel Hickory (over the Pergo gold fanfold underlayment) throughout my new construction house. I found installation to be very straightforward. It goes down flat and tight if you do it correct...

Difficult to install, comes damaged

The title mostly says it all. I’ve been installing this in my kids room after work. It took three days and several failed attempts to get these to lock together. Forget the instructions on the package. You want the tongue facing away from your initial wall. Assemble each row and then attach it to the previous row with help, then use something to hammer it in place. One entire box came damaged. It was clear that it had already been opened. The locking bits feel almost like a cross between part...

Great product, poor pickup system

Love the flooring and got a good deal, pickup was ridiculous. The flooring was already wrapped on a pallet and would've taken 2 seconds to drop on my truck bed with a forklift like last time I bought some. They sent a guy out with a pallet jack, said the forklift guys were too busy. The pallet lift didn't work so we had to load it all by hand. Felt so bad for the associate that he has to do this all day in the heat. Also the lift is set up right in front of the entrance so I had to block the doo...

Not at all what they advertise.

We had over 600ft professionally installed. The very first thing that the installers noticed was all the chips the edges had. A total of 26 pieces, as well the limited variety per box of patterns. We had a average of 3 full solid planks per box out of the 8. Which when you look at the model floor at lowes they do not show. Neither do the pictures on the box themselves. The second thing that we had issues with was how they snapped together. We followed all the rules had them level the floor and...

Don't buy it if you have to order it

Regarding my store experience, not the product. Three different people at the customer service desk said it was not in the store when looking up my order. One looked at me like she had never heard of someone picking up an order at the store. I went back to the flooring dept. and happened to get the person who actually took my phone order. He looked it up and immediately went to the back and found my order. I live 2hrs away and was initially told it was not there and that I would need to come bac...

Waterproof Scam

First I purchased (2) samples from Lowes of the Brookdale Hickory. I submerge the samples in water bucket for 48 hours. Once I removed the samples and let dry for a couple weeks. Not a single blemish, warp, bulge, stain. The samples were perfect after being submerged (2) days. This floor appeared to be bullet proof. Proceeded to purchase 90 boxes from Lowes. After completing the install. We had 3 minor mishaps. Small dog urination and my 6 yrs old spilt water on 2 occasion. All 3 areas of the ...