KitchenAid 23.87-in 1.2-cu ft 950 -Watt Microwave Drawer ( Stainless Steel )

Great, but still needs improvement

[This review was collected as part of a promotion.] This microwave heats evenly even without having the turntable in the bottom. The only complaint I have is that if you are steaming vegetables, the steam gets into the front where all the buttons are, and you cannot push them to open it when they are done. You have to wait for the steam to clear, then push the button.

Junk

No stars review. This microwave is the only one that fits in our cabinet so we replaced it once after only a few years. Now the new one we purchased is having problems opening when I hit the open drawer button. I will absolutely buy a different brand & change out my cabinet before I would buy this one again at such a crazy high price.

Broken Door

[This review was collected as part of a promotion.] The microwave works fine microwaving food but after about 5 weeks of use the door broke. The door slides into the unit but as it fully closes it pops open again. Hit open and it comes back out; hit close and it closes and then pops about 2 inches open again. Push it closed and the microwave works but the fact that a brand new appliance has this issue is just ridiculous. It’s completely unacceptable. Add to this an induction range where 2 of...

Online order service is very slow

The product is just fine. The problem was with the online order. I ordered the item on a Sunday and the response was Lowe's received my order and would process the immediately. So I assumed everything was fine. The following Sunday (7 days later) I received a message from Lowe's saying my credit card refused to accept the order. Why does it take Lowe's 7 days to tell me my credit card was not accepting the order? I thought online ordering was supposed to be fast and convenient for the customer....

Broke after two weeks of use.

[This review was collected as part of a promotion.] This microwave has a drawer that open and closes horizontally. After two weeks of use when the drawer closes it pops open again about 2 inches. I can push it shut to use the microwave but for a product that is supposedly Whirlpool's "upgraded" line this is completely unacceptable. I have a video that I wanted to attach to this post but I have to upload it to YouTube first which is absolutely ridiculous. When Whirlpool actually replied t...

Performs well, terrible user interface

[This review was collected as part of a promotion.] My wife selected this drawer style microwave as part of a complete kitchen remodeling project. The microwave is installed in the top section of a base cabinet which puts the top of the microwave 34" above the floor, necessary for top loading the unit. The microwave performs as well as any other 950 W unit, however, the user interface is terrible. The control panel is cluttered with many cooking options that require you to remember or look up in...

Great idea, needs improving

We had this microwave drawer installed in our kitchen island, and while it looks sleek and modern, there are two major issues with its functionality. First, it performs very poorly when it comes to heating food. Because there’s no turntable, food doesn’t heat evenly. If something needs two minutes, I have to warm it for one minute, open the drawer, rotate the dish manually, and then heat it for another minute. Honestly, an inexpensive countertop microwave does a better job. Second, when ho...

Not as cool as it seems

We bought a fairly new home (4 years old) and inherited an built in undercounter microwave with it. What a big pain in the you know what! It is super sensitive and will open or turn on if your clothing or body lightly touches it. We did figure out the lock button (no product manual was provided by the home seller) and utilize it often and I have also now printed a product manual. The microwave isn't tall enough to cook some of the frozen items that you steam in the bag as the bag stands too ...

Do not buy - wheel on drawer causes sparks

Would give this zero stars if I could - manufacturer defect where wheel wears on the side and causes microwave to spark. Do not buy this microwave

Disappointed

I bought this two years ago and within two years I have repaired it three times. There is always problem with ERR F1E5 MW INVERTER. I was sold a lemon. Kitchenaid or the extended warranty will not replace. I have been using kitchenaid for 20 years and have always had good satisfaction with their appliances. However, my recent purchases have been disappointing and a total waste of my money.