Diamond Express Jamestown 24-in W x 96-in H x 24-in D Moonstone Gray Painted Pantry Fully Assembled Plywood Cabinet Recessed Panel Shaker

CAN'T EVEN MATCH THEIR OWN COLORS!!!

The color in the panels does not even match the tone of the cabinets and drawers. The panels are noticeably lighter than the rest of the cabinets. We contacted Diamond customer services, and they sent replacement panels. When the replacements arrived, they had the exact same issue, like none even looked why we were getting replacements. We called again to report the problem, and their solution was to offer us a credit of only $76 on a $7k purchase. At this point, our countertops have already be...

do not waste your money

do not buy anything from this company. we ordered a complete kitchen cabinets setup and have had nothing but migraine and silence for almost a month over simple drawer stops. they broke immediately after opening the box. Two different reps have been contacted within the past 2 weeks.

Finish issues

We remodeled our kitchen about 6 months ago. We ordered custom diamond cabinets and overall they are quite nice and seem well made, certainly the nicest cabinets I've ever owned. However, we had several things wrong, one cabinet was broken and needed to be replaced, complicating countertop installation. Another with broken tracks, easy fix with new parts from Diamond. Four of the doors had finish issues, and the paint seems a bit thin in general. Again, Diamond replaced the doors, but it's ...

Bas design

I cannot believe the design for the attachment of the drawer front on our diamond cabinets. The attachment mechanism, which is spotfaced into the front drawer panel then sticks out beyond the drawer and then screwed to the drawer front, holds the entire drawer open probably 1/4 of an inch making the ugly hardware visible from the side on all the cabinet drawers. This is a very poor design and it's unlike any other cabinets we have. Not only that, the majority of our trim boards, toe kick and sid...

Single Wall Oven Missing...

...an important piece. What comes in the box is the outer shell of the cabinet. What you need INSIDE TO INSTALL the oven is a base that the oven sits on that will withstand 194* heat and hold 300lbs. That means you have to build a base. We used 2 X 4s & 3/4" plywood & corner braces. Secured the legs to the side & back where they won't be seen. Only the front leg is free floating. I'm a retired teacher & seamstress & have done a bit of remodeling, so figured it out, but at the price of this c...

Horrible Customer Service

Do not waste your time. No complaints about the quality of the cabinets, but the customer service is horrible. These cabinets are shipped directly from the vendor. The link between Lowes and the vendor is almost non-existent. The delivery date Lowes gives you is meaningless. Lowes will back up the delivery time listed in their system because they don’t know any better. They may even refuse to contact the vendor on your behalf. If it not delivered on time, they will blame the vendor, they wi...

DO NOT ORDER - delivery is a NIGHTMARE

Ordering these cabinets from Lowe's has been a NIGHTMARE - after spending over $4,200.00 dollars on cabinets from Lowes.com, this is what we got: 1st - delivery indication on Lowes.com was shipment coming via FedEx on 4/3 - took 8 hours off from work to wait on delivery that never came 2nd - communicated with Lowes customer service and was advised not coming via FedEx but Riverstone Logistics and would be there 4/4, 4/5 or 4/7 - took two more days off from work = 16 hours to wait on delivery tha...

Don't buy cabinets at Lowes

In January 2026 we ordered over $11k on Diamond Express cabinets. We paid extra to have someone come in and measure my kitchen. The Lowes kitchen designer ordered wrong size cabinets many times delaying our kitchen project. We had to go back in multiple times to complain as we were missing parts, pieces, and cabinets. One cabinet that was delivered was cracked. I was treated very poorly at Lowes and they acted like this was our fault. We went to Lowes to have them do the entire kitchen but end...

Avoid Lowe’s for Major Projects

Extremely disappointing experience with Lowe’s installation services. My cabinet order was delivered in incomplete with missing, incorrect, and damaged items, including a critical cabinet that delayed the entire project for months. The lack of coordination between installation, delivery, and customer service was frustrating. I had to contact the manufacturer myself after getting no resolution through Lowe’s. The delays left my kitchen unusable and also impacted my contractors’ schedules. After ...

Great, Solid Wood Wall Cabinent

We were doing a bathroom remodel and found a hoiden nook behind the bathtub. These two 9"x12"x30" Jamestown cabinets were custom ordered from the cabinet dept. at our local Lowes to fill the top space. The order process was easy and in two weeks the cabinets were delivered. I will say do not rely upon the info for the orders if you have a MyLowes account as it is wrong. As I write this the cabinets are installed and the Lowes website still shows waiting for delivery ( I have had the cabinets fo...