Samsung Platinum Front-Load Washer & Electric Dryer Set with Steam and Smart Care

Some hits and some misses

This Samsung washer - WF45R6100AC – was purchased from Lowe’s with five-year warranty and installed by XPO (Lowe’s uses XPO for northeast delivery/installation services). I was not happy with the installation. It was slightly rocking at one corner (not the other) and the guy didn’t level the machine. I called the Lowe’s and had XPO come again. But now it rocks on both sides after they leveled it and XPO says I am rocking the machine too hard. I am not, and before, it was only rocking on one side...

Delivery and Installation Failures

As far as the product goes, its sufficient. Nothing special. The 1 star is specifically for Lowe's delivery and installation. Stores involved: LOWE'S ATLANTA SOUTH, GA XDT & CAMP CREEK LOWE'S, Store #1715, 3625 North Commerce Drive East Point, GA 30344 We ordered a stackable washer/dryer from Lowe's on a Thursday. We made sure to include everything we needed to install the washer/dryer (installation kits, stacking kit, duct, hoses, etc). The delivery came Friday morning, but the truck did not ...

Doesn't compare to my Frigidaire

It only lasted 3 years!! We paid to have it checked because it was no longer spinning and out clothes would be soaked when it was done washing. We were told that the bearings were completely rusted (even though we don't have a leak, AT ALL) and Samsung won't sell the bearings alone, they have to be purchased with the whole drum and back cover of the drum. It would cost us more to fix than what we paid for the brand new washer!! I had a front load Frigidaire set for more than 13 years that I only...

Found the leak!

I was having continual, intermittent issues with this thing leaking water. Sometimes a trickle, sometimes a gusher, sometimes nothing at all. It was bizarre. Not even the repair man could figure it out and he gave up after a couple visits. But I was determined to track it down. I wasn't buying a new washer. And I finally found it. Its that lousy soap dispenser housing! Pull that thing out, give it a good clean, then seal the two halves together with silicone. Haven't had a problem since.

Jet noise occurred after 3 years

Washer was great for first 3 years but starting to make jet noise during the spinning cycle and gotten worse and worse. I only suspected the ball bearing issue but after some research and the reviews here, it seems that this particular model has ball bearing issue. Only the washer broke so I can't find an alternative washer for my old dryer to stack. I have many Samsung products and I love them so this is very disappointing.

counterweight broke

counter weight broke after only 4 years of use. an obvious problem with this washer. wish I would have kept my old one instead of replacing.

DON'T BUY - Poor materials & quality control

Samsung is allowing defecting items to leave their assembly line. They are rushing products & likely overworking their employees to the point that corners are being cut. They are also using subpar materials & parts. READ THE REVIEWS & look at customer photos (check other retail stores too - whomever sells this, check the reviews) This is our 2nd set from Samsung in 4yrs. We purchased the red set (a lowes exclusive) when we moved into our house in 2017. I LOVED both machines. I encouraged everyo...

Horrible

Purchased this washing machine 3 years ago. It has had issues since the beginning with sounding like a jet engine during the spin cycle, shaking and vibrating to now it is making a loud noise during the spin cycle that sounds like the machine is ready to explode. I have read other reviews on this machine and it seems like this is a major problem with this model. I believe this washing machine model is a lemon. I have had other brands of washers and never had any problems and they lasted ...

Poorly made bearing wore out after just a year

Purchased just over a year ago and it started making a really loud noise while spinning like a jet engine. The bearings have gone bad already!!! It’s a two person house hold so we don’t do a lot of laundry. Will never buy Samsung again. We had to have the dry serviced just 6 months after getting it. Fortunately it was still under warranty. The washer is just out of warranty

loud spin cycle

was great for a while now the drum is making so much noise during spin cycle. I see this is not unusual. 4 repair people have been out and it is still loud. very disappointed