Google Nest Hub 2nd Gen in Charcoal Google Nest x Yale Lock Electronic Deadbolt in Black Suede Bundle

Purchase only if you have money to waste!

I expected much better quality from Yale. As shown in the photo, the glossy front screen scratches incredibly easily under normal use. The plastic surface is now covered with visible scratches and scuff marks, making what should be a premium-looking smart lock look old and damaged. What makes this even more frustrating is that the scratched screen serves no purpose other than aesthetics, yet once it's damaged there's no practical way to restore it. I contacted Yale customer support hoping for a...

Awful customer service

After having our yale lock a little short of two years it started draining batteries after maybe 3 days. We reached out to Yale customer support and after a lot of back and forth they said they would send us a new lock. About 3 weeks went by and probably $30 in batteries and we still hadn't gotten the new lock so we reached out again. The agent then informed us that they were extremely short staffed and they would try to make our lock "priority." Another week and a half goes by and we finally ge...

Nightmare setup with existing Nest products

If you already have an existing Google Home ecosystem, under absolutely NO CIRCUMSTANCES install this yourself. I am very technical, and have easily setup a Nest Themostat, Nest Hello, about 10 misc google speakers & displays around the house. No problem. What I learned with this setup is that if you skip even one minor step in the setup (i.e. add the product to your account before neutralizing any deadbolt errors which was its own problem...), then you have to reset the lock and start from ...

Poor after sales support

Poor Google Tech Support I assumed the Nest x Yale Smart lock would be comparable with my current Google nest thermostat and doorbell. That is not the case. 1)Tech support did not know that the Nest Connect (needed to operate the lock remotely) only functions using 2.4ghz band . I discovered this from the Internet service provider 2) even after escalating the issue to senior Google tech support staff none of them were able to get the nest x Yale lock to function with the nest app. After 10 da...

Not the Easiest Install, But Awesome Lock

We installed the lock so that we could give care workers access to the home to care for my elderly Uncle without having to provide a physical key. The lock installed without modification to door, and the bolt could be shut by hand, but the battery powered motor could not close the deadbolt. Had to use a file to widen the bolt hole to allow the lock to fit so that there was no friction for the motor to open/close the lock. Not a big deal, but it has to be a best fit for the motor to close the bol...

Missing Features.

We have a Schlage smart lock on out door going to the garage and it is great, but it was too big for the door leading to the door leading to the deck. I opted for this smart lock, I mean it's made by Yale and carries the Nest name!!! It has to be GREAT right??? The Schlage works with my Smartthings hub and I can schedule the lock to lock at a certain time and unlock at a certain time!!!! Thats should be a basic feature for a smart lock right??? Not this one. You can ONLY have relock after a pe...

Absolute garbage

I've had this lock for a few years now for a property I manage remotely and it is constantly going offline. The WIFI is fine, the placement of the hub is fine. At least once a week it goes offline, which usually requires a reset of the devices. It frequently tells us the batteries are low, even though we just replaced them and when we test the batteries they are at full power. At least once a month it goes offline and locks our guests out, which requires a hard reset of everything and causes me ...

Worked until it didn’t….

Had purchased two of these locks from Lowes and had them in use for over two years - were a bit difficult to install and setup in my Google Home app (and ended having to get a replacement for one of the locks which was defective - and Lowe’s was awesome in dealing with that quickly…), but eventually got them working and was quite happy with the locks. Until about a month ago, when both began eating through batteries. Both Yale and Google support were indifferent to the issue (essentially provi...

Nest does not connect with no support.

I had one of these that worked for 3 years. So I bought another for a new property, however, the Nest will not connect to the internet no matter what I do. And it is too late to take it back because it is already installed. It is very expensive and should work, There is no Nest Support available.

Google Nest x Yale Smart Lock - Stay Away from it.

I am writing this review after spending 4 days trying to debug the installation of a Yale smart lock with Nest Connect on my 2nd home. While I have one of these on my primary home and it is working ok now, I had a similar problem trying to get it to connect to my wireless network. On the 2nd house the connectivity with the wireless network has been impossible and there literally no remedy. The problem is with the Nest Connect device that the lock uses to connect to the wireless network. It i...