A.O. Smith Signature 900 50-Gallon Tall 240-volt Smart Hybrid Water Heater Installation Bundle

Would Leave ZERO Stars if I could

I will say this is by far the worst water heater you could buy, followed by the worst warranty procedure and protocol. The water heater itself is easy to install, they all are, and they all have the same basic three connections. Cold Water In, Hot Water Out, and Electrical Connection. The water heater when was "great" it worked as advertised for 363 days. On the 364th day it died. NO ERROR CODES. Just spiked in electrical use then had sporadic hot water available. Some times there would be...

Failure after Failure

Two years ago, I needed a new water heater, and I wanted to get the best I could find for the next 20 years. In theory, the Heat pump should pay for itself in electric savings. In reality, the poor workmanship on this unit leaves it to be nothing but a headache. Add to that the slimy Warranty practices on lemon units, and you have nothing but a pile of junk, waste of time and a great deal of frustration. Two years ago, I went into a local Lowes store to get a water heater and they said I needed...

Two AO 900's in 15 Months!

Purchased the first AO Smith 900 from Lowes in November 2024. It had to be replaced in December 2025 (until replaced $1200 installation fee). Now only 3 months later the new unit is leaking and needs to be replaced AGAIN! AO Smith customer service will not do anything about installation and if they do it's $200 within the first year and that's all! This unit needs to be recalled and we all need to be made whole. Are they any class action attorney's out there that want to take this one? ...

DO NOT PURCHASE!!

Worse experience buying this unit after two months it wouldn’t heat properly, kept tripping breaker, and started leaking through front access panel. Called for replacement under 90 days had to get someone to haul away old and deliver new as AO would only offer $200 for assistance bought a different model of course as they weren’t even willing to cover having a new one installed couldn’t buy again and trust this unit with another $1200-$1800 installation charge coming never again trust me do not ...

Compressor stopped working after 2 years!

Replacement labor cost estimated at 3,000$, and Lowe's does not guarantee replacement, so I need to pay for a new water heater out of pocket and pray for a refund! (A.O Smith already approved the replacement, but Lowe's does not accept it). Worst device! worst Customer support!

Does Not Last, warranty repair non existent

ECC error code keeps coming up requring a reset. I went to the AO Smith website to find someone that will repair this under warranty, however since i'm out of the 1 year labor coverage, the closest residential repair service is 67 miles away and costs at minimum 250 dollars each visit and will require at least 2 visits with diagnosis and repair. That means at least 500 dollars minimum for a unit inside the warranty part replacement/repair period that is advertised at 10 years, however only reali...

Replacement has failed after a year

the first AO Smith hybrid failed after 18 months -- Was replaced under warranty --- Since the new replacement unit was installed we needed to change out the circult board after about 1 year --- Now 6 months after replacing the circult board -- the hot water heater runs continuosly in a basement that is approx 69 degrees yea.r round This product is not worth the trouble or the cost

It doesn't work in the winter.

This is a total scam. I bought a unit less than a week ago, and it's already malfunctioning and not heating because the heater needs to be in an environment above 40 degrees, And AO Smith customer service told me: "Sir, you have to buy an electric heater for the AO Smith heater to work." What?! This is a complete rip-off, and they won't refund my money.

App doesn't work

I got this installed a few months ago and the heater itself works well so far - no issues on hot water performance. However, I tried to activate the app and it wouldn't work. So I called customer support, and the confused customer service rep told me (after messaging other tech support staff) there was a server issue and that it should be resolved in a week or so. I waited a week, and it still didn't work, so I called again. Then a different, but still confused, customer service rep said they wo...

I've have this for 2 years

well today makes 6 months on the 4th replacement of this hot garbage