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Prices, promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

The Service Desk | Contact Us

General Contact Info

Customer Care

Lowe's Customer Care
P.O. Box 1111
North Wilkesboro, NC 28656
Contact Us

Monday to Saturday, 8 a.m. – 10 p.m.
Sunday, 8 a.m. – 9 p.m.

Credit Card Accounts

For question about your Lowe's credit card, contact our Credit Center.

Consumer Accounts

Commercial Business Revolving Accounts

Commercial Accounts Receivable Accounts

General Inquiries

Careers at Lowe's

Vendor Inquiries

Investor Information

For general inquiries, please call 1-800-890-5932 Monday through Saturday, 8 a.m. to 10 p.m. (ET) and
Sunday, 8 a.m. to 9 p.m. (ET).

About Your Purchase

You can check the status of your shipment in the following ways:

  • Follow the instructions included in your shipping confirmation email to track your order through one of our carriers' websites.
  • Check your order status online.
  • Contact a Lowe's customer service representative at 1-800-445-6937 Monday through Saturday, 8 a.m. to 10 p.m. (ET) or Sunday, 8 a.m. to 9 p.m. (ET).
  • Email us at customercare@lowes.com for a status update.

Technical Issues

If you experience any problems with Lowes.com, please call 1-800-890-5932 Monday through Saturday, 8 a.m. to 10 p.m. (ET) and Sunday, 8 a.m. to 9 p.m. (ET).

Tools, products, materials, techniques, building codes and local regulations change; therefore, Lowe's assumes no liability for omissions, errors or the outcome of any project. The reader must always exercise reasonable caution, follow current codes and regulations that may apply, and is urged to consult with a licensed professional if in doubt about any procedures. Please read our terms of use.