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Prices, promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.

My Online Experience FAQs

How do I cancel my order?

Upon request, every attempt will be made to cancel your order. Unfortunately, if the order has been processed and the merchandise is in transit the order cannot be cancelled.

If the merchandise is in transit,

  • You can refuse to accept the delivery and it will be returned to Lowe's for a refund.
  • You can return the merchandise to your local store.
  • You can ship the merchandise to the return address. An invoice must be included with the returned merchandise to ensure a refund is properly applied.

If you still need help or would like to leave a comment, please fill out the form below.

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