Have your plan documentation and product sales receipt available before you file a claim. In order to complete the filing process over the phone or online, you'll need the brand name, model number and serial number, which are included on the product. File online or call Lowe's Service Center at 1-888-77-LOWES (56937). Rest assured the Lowe's Service Center will make this experience fast, easy and pain-free.
Will my Extended Protection Plan be canceled if I file a claim?
No, your EPP won't be canceled if a claim is filed. Product coverage will end before the expiration of the plan if the product is replaced or a cash settlement is made. A replacement product may be a new, rebuilt or refurbished product of equal or similar features and functionality. If your product can be repaired, your EPP will remain as is.
I'm unable to file a claim online. What should I do?
If you're having trouble filing a claim on Lowes.com, call the Lowe's Service Center at 1-888-77-LOWES (56937).
Does it cost anything to file a claim?
You won't be charged to file a claim. There are no hidden fees or deductibles.
My refrigerator was damaged during our move to a new home. Can I file a claim?
Damage that occurs during a move is considered accidental damage. A Lowe's Protection Plan doesn't cover accidental damage, abuse, routine maintenance, consumables or accessories, unless otherwise specified. More exclusions apply. For a complete list, refer to Terms and Conditions. A Lowe's Protection Plan does cover mechanical or electrical failure, normal wear and tear, dust, heat and humidity.
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