The National Kitchen & Bath Association (NKBA) has been leading the kitchen and bath industry for nearly 50 years. With almost 50,000 members across the United States and Canada, the NKBA requires professionalism and ethical business practices from all its members.
What Does It Mean to be a Member of the NKBA?
When you buy a product or service from a business that's a member of the NKBA, you know that company has agreed to be bound by the NKBA's code of professional conduct, which requires that the company will:
- Conduct its business in a manner that's honorable and fair to customers
- Avoid conflicts of interest by accepting payment from only one party in a transaction, except with the express consent of all parties
- Never make false or misleading statements to customers, employees or other businesses
- Disclose all interest charges and other fees to customers up front
- Help customers to understand and receive all the products and services entitled to them in the sales agreement
- Offer services without prejudice to age, color, national origin, religion, sexual orientation, marital status, disability or veteran status
- Refrain from using any questionable methods of soliciting business
- Cooperate with other industry members for the good of the customer