Lowe's Home Improvement
FREE PARCEL SHIPPING on Qualifying Orders

Available Delivery Rates

If you live within a Lowe's market and the item requested is available at your local Lowe's, you have the option of using Pick Up in Store or Lowe’s Truck Delivery. Lowe's Truck Delivery rates vary depending on how far away you live from the store, but not by delivery weight.

Delivery Installation/Hook-Up Options

Your local Lowe’s Delivery Team will install or hook up any major appliance you purchase online at the point of delivery. Please be aware that major appliance items include free-standing ranges, refrigerators and washers/dryers.

 

However, delivery teams will not install or hook up items such as over-the-range microwaves, dishwashers, drop-in ranges, air conditioners, water heaters, wall ovens, surface units or cook tops. Such items will be delivered, but you will have to install or hook up the item yourself, or hire an installer.

 

Note: Due to potential risks associated with gas line installations, Delivery does not install or hook up gas appliances in every market. If gas appliance hook up service is available in your area through the Delivery team, there will be an additional fee of $20 charged for hooking up the gas appliance. Contact your local Lowe's for more information on this service and availability.

 

All stock and SOS major appliance purchases will be inspected for damage prior to being delivered, unless you specify otherwise.


If you purchase free-standing ranges, Lowe's delivery teams are able to install the anti-tip device with your consent and signature. All devices will be connected per manufacturer's instructions.

 

For installation of dryers, dryer manufacturers recommend semi-rigid dryer ducts. For hook up, Lowe's delivery and installation services require a new duct or kit suitable for your dryer, supplied by you. See your owner's manual for more information.

Lowe's Rental Truck Program

Lowe's also offers a rental truck program in select stores. This is a great way to take your merchandise home today. Please contact your local store for availability and details.

Calculating Order Arrival Date

Your local Lowe's will conveniently arrange delivery to your home. A representative from the store will contact you to arrange the delivery appointment. Lowe's stores can usually deliver orders for in-stock items between two and seven days of order placement. For appliance purchases only, Lowe's offers next day Red Carpet Delivery. Some restrictions apply.

Note: Items that must be ordered directly from our vendor (Special Order items) require, on average, 7-14 days to be received at your local Lowe's store. You will see the specific time estimate for each of these items when you view the details of the product. After the items are received, you will be contacted to arrange a delivery appointment.

Scheduling a Lowe's Truck Delivery

A customer service representative from the store will contact you to schedule a delivery time when the local store receives your order.

Signing for Your Order

If your order is a Lowe's Truck Delivery, you are required to sign for it. You must also show photo identification and the credit card used to make the purchase.

Reschedule a Lowe's Truck Delivery

If you need to reschedule a Lowe's Truck Delivery, please call the store and ask to speak with the Delivery Manager or Manager on Duty. To find the phone number to your local Lowe's store, use the Lowe's Store Locator.

Multiple Shipping Locations

To expedite delivery, Lowe's may ship your order from separate locations. As a result, you may receive multiple packages.

 

There will be no additional shipping costs, but you may see multiple shipping charges on your credit card statement, equaling but not exceeding the total shipping fee calculated on your receipt.

 

Your order may be delivered from your local Lowe's store and/or shipped from Lowes.com's Internet warehouse. Therefore, all items in an order might not arrive on the same day. If you have not received all items within the time frame you requested, please contact a Lowe's customer service representative at 1-800-890-5932, or e-mail us at customercare@lowes.com.

Shipping to More Than One Address

Lowes.com gathers your delivery address(es) during the checkout process. As part of the checkout process, you may select a shipping destination for each unique item in your cart.

Damaged Merchandise

If your merchandise is damaged when it arrives, please call Lowe's Customer Service at 1-800-890-5932.

 

Please inspect your Lowe's Truck Delivery shipment before signing the driver's release. By signing the release, you are accepting the goods in their current condition. If you notice that the goods are damaged, you should refuse to sign the release. You can then call our Customer Service Department to have them send you a replacement or to cancel your order.

Security & Privacy

We respect the privacy of our customers. Please read our privacy policy statement which is designed to help you understand what information we gather online and what we do with that information.
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Tools, products, materials, techniques, building codes and local regulations change; therefore, Lowe's assumes no liability for omissions, errors or the outcome of any project. The reader must always exercise reasonable caution, follow current codes and regulations that may apply, and is urged to consult with a licensed professional if in doubt about any procedures. Please read our terms of use.