Lowe's has more than 40,000 items in stock, but did you know there are more than 10 times that amount available through our Special Order Sales (SOS) program?Lowe's can order for you almost any product made by a company with whom we do business. (Occasionally a company will make a product available exclusively to a certain store other than Lowe's.)
Special Orders Online
Finding the Product on Lowes.com
You can enjoy shopping for Special Order merchandise on Lowes.com. These items display with red "Arrives in store" text, indicating how many days from order placement your item will arrive at the store.
Search Lowes.com until you find the item(s) you want. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate the product.
Making a Purchase on Lowes.com
After you have selected the product you want to order, click the Add to Cart button to place the item in your Shopping Cart. Continue through the checkout process to complete your order.
Tracking Orders
You will receive an email when your order has been shipped. The email will include confirmation of purchase, shipping information and the tracking number you will need to track your order. You can also call 1-800-445-6937 between 7am and 11pm (EST), Monday through Saturday and 10am to 7pm (EST) on Sunday for additional assistance. If you still need help submit this form.
Receiving Your Items
When your Special Order item(s) arrives at the store, a sales associate will call and let you know your order is available for pick up or delivery. Special Order items require an average of 7 to 14 business days to arrive in store, but this timeframe may vary by product.
Special Order items are ordered according your specifications.
Special Orders In-Store
Finding the Product In Store
In your local Lowe's, each department has Special Order merchandise catalogs available. In some departments, the catalogs are on display at red, free-standing kiosks or in red, metal catalog holders placed throughout the department. In other departments, there will be samples of the Special Order items on display. If you cannot locate a Special Order catalog, ask a sales associate in the department to locate one for you. Browse the catalog until you find the item(s) you want.
If you already have information about a product, but find the item is not stocked in the store, ask a sales associate in the relevant department if the product can be ordered. The more information you have about the product (manufacturer, model name, etc.), the easier it will be to locate the item.
Making a Purchase In Store
After you have selected the product you want to order, a sales associate will use the store's computer system to determine the price. If you want to make a purchase, the associate will enter the sale into the store's computer. After entering your order, the sales associate will give you an estimate of when your order will arrive at the store.
The sales associate will also take your name and ask your preferred method of contact, either via telephone or e-mail, so you can be notified when the order arrives at the store. If you wish, you can make arrangements for Lowe's to deliver the product to you, or in some cases, items can be shipped directly to your home.
You can continue to shop in the store, and when you are ready to check out, give the cashier your telephone number, and he or she will look up the sale information and ring up the purchase.
Tracking Orders
For help tracking your in-store Special Order, please visit the "How do I track my order?" FAQ page.
Receiving Your Items
When your Special Order item arrives at the store and you selected store pick up, you will receive an auto-notification message to your preferred method of contact, either telephone or e-mail. You can pick the item up yourself or call the store to finalize the arrangements to have it delivered. If you selected store delivery for your Special Order item, a sales associate will call you and let you know your order is available for delivery.
Tools, products, materials, techniques, building codes and local regulations change; therefore, Lowe's assumes no liability for omissions, errors or the outcome of any project. The reader must always exercise reasonable caution, follow current codes and regulations that may apply, and is urged to consult with a licensed professional if in doubt about any procedures. Please read our terms of use.