With Lowe’s Special Order program, you can shop our virtually endless selection of appliances, hardware, tools, lighting, home décor, kitchen and bath products and more — online or in our stores. In addition to the thousands of items in stock in our stores, there are thousands more available through Special Order. Special Order arrival times vary by manufacturer and product.
Special Orders Online
Making a Purchase on Lowes.com
On the product detail page, Special Order items display an availability date, usually seven to 14 days from the order date. In-stock items are available for store pick up, parcel shipping or Lowe’s truck delivery.
Call 1-800-445-6937 between 7 a.m. and 1 a.m. ET Monday through Saturday or 10 a.m. to 9 p.m. ET on Sunday for order tracking assistance.
Receiving Your Items
If you choose to have your Special Order shipped to a store, a customer service associate will contact you when your purchase arrives to arrange pickup or delivery.
Special Orders In-Store
Finding the Product in Store
In your local Lowe's, each department has Special Order merchandise catalogs available. In some departments, the catalogs are on display at red, free-standing kiosks or in red, metal catalog holders. In other departments, there will be samples of the Special Order items on display. If you can’t locate a Special Order catalog, ask a customer service associate for assistance.
Making a Purchase in Store
After you’ve selected the product you want to order, a customer service associate will use the store's computer system to determine the price. After entering your order, the customer service associate will give you a delivery estimate.
The customer service associate will also take your contact information, so you can be notified when your purchase arrives at the store. You can also make arrangements for Lowe's to deliver the product to you.
When you are ready to check out, give the cashier your telephone number so they can look up the information and ring up your order.
You'll receive an email or phone call when your purchase has arrived at the store. Call your local store or 1-800-445-6937 between 7 a.m. and 1 a.m. ET Monday through Saturday or 10 a.m. to 9 p.m. ET on Sunday for questions about your order.
Receiving Your Items
When your Special Order item arrives at the store, you will be notified by telephone or email that your purchase is available for pickup or delivery.